CUSTOMER SERVICE

Please note that once your order is placed, we cannot make any adjustments to the order.

Please make sure to check that you’ve put your correct shipping address, as we cannot be held responsible for any lost packages due to incorrect information.

 

DOMESTIC SHIPPING INFORMATION

FREE UPS GROUND SHIPPING FOR ALL DOMESTIC ORDERS OVER $100

WARAIRE uses UPS for all domestic delivery within the United States.

Orders placed between Sunday and midnight PST on Thursday will be shipped within 48-72 hours of receipt, and before the weekend. All orders received after midnight on Thursday will be shipped the following Monday.

Please note that order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification. WARAIRE will contact you if there is an issue with your order that may cause a delay.

Your shipping cost is calculated at checkout based on the service selected, your shipping address, and final weight of your order.

Make sure to double check your billing and shipping address when placing an order, as we are unable to reroute packages once they are shipped.

All packages with an order value of $500 or more may require signature for delivery.

Prices displayed on our site are US dollars and exclusive of taxes. Sales tax will only be charged on orders shipped to California.

 

TRACKING YOUR ORDER

Tracking information will be emailed to you as soon as your order has shipped! Please allow 24-48 hours for the status of the shipment to update and correctly display on the UPS website. 

EXCHANGES

We get it certain things don't work out however unfornately we do not offer returns only  exchanges in a 10-day period once product has be received.

To inquire about a domestic exchange, please contact us at chanti@wbi.com . All requests are manually reviewed and approved. Please allow 24-48 business hours to receive approval confirmation.

  • Exchange requests must be submitted within 15 days of delivery confirmation.
  • Merchandise must be received back within 10 days after can be exchanged is issued. All exchange received within the 10 day period .
  • Please note all exchange Authorization after the 10 day period  will be processed as a store credit.
  • Shipping costs will be on the buyer once the exchange  is authorization.
  • Please note we only accept exchanges from purchases made on WARAIRE.com. 

    Packages received without a Exchange Authorization Number will not be accepted.

    Need more help? Feel free to contact us: chanti@wbi.com .

    Our hours of operation for shipping and customer service are Monday through Sunday, 8:30 AM to 5 PM PST, excluding weekends and major holidays. 

    (Please allow 24-48 hours for customer service to email you back)

    Observed Holidays Include:

    • New Year's Day
    • MLK 
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Friday After Thanksgiving
    • Christmas Eve
    • Christmas Day